Lot of good points about a super important and complicated issue. I’ve found a challenge on this topic is so much has been written but each author emphasizes different things, often arising from different styles of thinking. In addition Difficult Conversations, I also strongly recommend Crucial Conversations. It’s written in a more practical style. I also recently read The Genius of Opposites, which is a quick read but has some good insights about conflict and productive work.

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Scaling systems and teams.

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